Destiny Rehoboth Salami

Provided multichannel support for Starter's DeFi platform and products, ensuring timely assistance and user education.

• Provide multichannel support across Telegram for Starter's DeFi platform and associated products, ensuring timely, high-quality assistance.
• Identifie and streamline common user issues by collaborating with internal teams, enhancing resolution efficiency.
• Educate users on platform tools and security best practices, contributing to improved user adoption and safety.

Delivered real-time chat and email support, achieving high satisfaction rates and contributing to knowledge base improvements.

• Delivered real-time chat and email support, maintaining a 95% customer satisfaction rate.
• Documented issues using CRM tools (Zoho) and collaborated on improving internal knowledge bases, enhancing support efficiency.

Managed high-level communications, administrative tasks, and system coordination, supporting executive and technical teams.

• Drafted essential business documents, MOAs, and proposals, managing high-level internal and external communications for the CEO.
• Registered users (students, parents, teachers) into SRS software, ensuring clean, error-free data input.
• Coordinated the CEO's schedules, managed email accounts, and improved presentation materials using Canva, enhancing executive efficiency.
• Collaborated with the technical team to test and refine internal systems, contributing to improved operational performance.

Managed community engagement and user support for a play-to-earn game across multiple social platforms.

• Handled diverse user inquiries and in-game issues across Discord, Telegram, Twitter, and Reddit, ensuring responsive support for the play-to-earn game.
• Provided comprehensive wallet, token, and gameplay troubleshooting, successfully guiding users through complex onboarding and participation processes.
• Participated in beta feedback sessions and collaborated with CMO and developers, facilitating critical updates and bug fixes that improved game stability.
• Collaborated with CMO to execute community campaigns, giveaways, and contests, significantly boosting user engagement and platform activity.

Managed and moderated the Mimir's Reddit community, fostering engagement and addressing player concerns.

• Built and actively moderated Mimir's Reddit community, fostering a safe and engaged environment for players.
• Communicated platform changes and effectively addressed player concerns, maintaining positive community relations.
• Collaborated with team leads to ensure support efforts were aligned with ongoing game development updates.